TO: Board of Supervisors
FROM: Jennifer Yasumoto - Director Health & Human Services
REPORT BY: JoAnn Melgar, Staff Services Analyst II
SUBJECT: Agreement with FirstWatch Solutions, Inc.
RECOMMENDATION
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Director of Health and Human Services requests approval of and authorization for the Chair to sign Agreement No. 220136B with FirstWatch Solutions, Inc. for a maximum of $240,000 for the term October 19, 2021 through October 18, 2026 to provide a software license to Napa County Emergency Medical Services (EMS) to enable independent verification that the ambulance provider's contractual obligations are being met.
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EXECUTIVE SUMMARY
The Director of Health and Human Services requests approval of and authorization for the Chair to sign an agreement FirstWatch Solutions, Inc. ("FirstWatch") to provide a license to Emergency Medical Services (EMS) to enable independent verification that contractual obligations are being met by the County's contracted ambulance provider, American Medical Response West (AMR). The ambulance services are the subject of a separate contract between the County and AMR. FirstWatch is a software vendor that provides a real-time, web-enabled tool for use by providers and agencies to simplify and manage response times based on computerized automated dispatch data. FirstWatch is currently providing this service for AMR. EMS also currently uses FirstWatch to facilitate contract compliance oversight. FirstPass, a suite option offered by FirstWatch, provides the ability to monitor and analyze patient care data, identifying deviations rapidly, consistently, and automatically. Combined with AMR's electronic patient care record (ePCR) program, data is collected and reviewed quickly without data loss due to entry errors.
Per the Agreement with AMR approved by the Board of Supervisors on September 14, 2021, AMR will reimburse the County for all costs associated with the FirstWatch Agreement, which has an estimated maximum of $240,000 for the...
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