TO: Board of Supervisors
FROM: Jon Gjestvang, Chief Information Officer - Information Technology Services
REPORT BY: Elena Guzm?n, Staff Services Analyst II
SUBJECT: Amendment No. 1 to Agreement No. 220186B with TelePacific Corp. for telecommunications services.
RECOMMENDATION
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Approve and authorize Amendment No. 1 to Agreement No. 220186B with TelePacific Corp. for continued telecommunication services for an additional three-year term. (Fiscal Impact: $275,580 Expense; Information Technology Fund; Budgeted; Discretionary)
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BACKGROUND
The County was using AT&T for telecommunications operations since its organization's inception. However, over the past decade, competition in the telecommunications services market has increased due to new technology in VoIP (voice over internet protocol) markets. Due to the expansion of the County's VoIP network as well as incoming/outgoing calls associated with Public Safety and other critical services, the County was looking for vendor solutions to handle both capacity and isolated redundancy in instances of network failure. This is especially important for areas of the Napa County Sheriff's Office and American Canyon Police department.
TelePacific Corp. (TPX Communications) was selected in 2017 by sole source justification for both experience and early advancement in VoIP technologies, such as SIP (Session Initiation Protocol) trunking. SIP trunking enables the phone system to send and receive calls via the County network as opposed to via physical phone lines. TPX was a proven supplier of the services and had a track record with the County's telephone system integrator making them a highly recommended vendor of choice.
Entering into SIP trunking technology for the County's infrastructure brought call capacity growth, these additional trunks created a redundancy and separation of phone circuits, specifically for 911 inbound and outbound calls, as well as priority Health and Human Services outreach program...
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