TO: Board of Supervisors
FROM: Greg Bown - Interim Chief Technology Officer, Information Technology Services
REPORT BY: Suzanne Fowler - Staff Serviced Analyst
SUBJECT: Agreement with AMS.NET for technical support services
RECOMMENDATION
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Approve and authorize Amendment No. 1 to Agreement No. 230035B with AMS.NET, Inc. to extend the term for an additional three years through June 30, 2028 and increase the contract amount from $50,000 to $70,000 for continued utilization of specific infrastructure and telephony related projects and system maintenance and support services. (Fiscal Impact: $20,000 Expense, Information Technology Services Fund; Budgeted; Discretionary)
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BACKGROUND
The County's Cisco Voice Over Internet Protocol (VoIP) telephone system has over 1,600 devices processing an average of 15,000 calls per business day. It has become a critical communications system in certain departments operating 24-hours a day / 7 days a week.
On August 15, 2017, the Board of Supervisors approved Agreement No. 180085B for a total of $75,460 with AMS.NET for custom configuration, purchase of equipment, installation, and training services needed to upgrade the County's VoIP telephone system. The Network Operations and Telephony subdivisions of ITS worked with AMS.NET to complete the VoIP system upgrade. This agreement expired on June 30, 2018.
On October 1, 2017, the Board of Supervisors approved Agreement No. 180141B for a total of $35,000 with AMS.NET to provide the County with professional technical support and maintenance for the VoIP system and core network infrastructure. Due to the highly technical nature of the VoIP system, the Telephony staff occasionally needed assistance from AMS.NET with troubleshooting, repairs, and reconfigurations. This agreement expired June 30, 2021.
On September 25, 2018, the Board of Supervisors approved Agreement No. 190127B for a total of $13,800 with AMS.NET for security camera integration services related to the Sheri...
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