TO: Board of Supervisors
FROM: Rollie Soria for Oscar Ortiz, Sheriff-Coroner
REPORT BY: Erin Corry, Staff Services Analyst II
SUBJECT: Agreement with Teleosoft, Inc. for Civil Process Software System
RECOMMENDATION
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Approve and authorize Agreement No. 260049B with Teleosoft, Inc. for Civil Process Software System intial and annual licensing, and approval of a waiver of competitive bidding and sole source award. (Fiscal Impact: $282,188 Expense; General Fund; Budgeted; Discretionary)
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BACKGROUND
Sheriff's Office Civil Division serves civil process for all of Napa County. This includes process service of numerous types of documents such as writs, levies, evictions and other civil process as required by the California Code of Civil Procedure (CCP).
The current civil process software solution, Civil Serve, was purchased in 2015 from Tyler Technologies. Tyler Technologies provided a designated software support staff member that was assigned to California civil codes, laws and processes. This ensured that Civil Serve and the Sheriff's Office complied with CCP. That designated person retired approximately one year ago, and now it is difficult to obtain ongoing support. In addition, from a user perspective, the software is cumbersome to deploy, update and support as it is already ten years old.
Many aspects of the current CCP have had significant legislative updates over the last couple of years, one of which is the requirement to maintain an online portal for accepting online/remote electronic payments. This requirement goes into effect on January 1, 2026, and Tyler Technologies' online/remote portal cannot be integrated into the current Civil Serve Solution. As it stands today, the Napa County Sheriff's Office would not be able to meet this mandate using the ten-year-old Tyler Technologies system that is currently being used. Due to a lack of software support and development, a replacement software solution is needed to meet the CCP online portal requirem...
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