TO: Board of Supervisors
FROM: Meg Ragan, Chief Technology Officer – Information Technology Services
REPORT BY: Elena Guzmán, Staff Services Analyst II
SUBJECT: Amendment No. 2 to Agreement No. 230035B with AMS.NET for continued technical support services
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RECOMMENDATION
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Approve and authorize Amendment No. 2 to Agreement No. 230035B with AMS.NET, Inc. increasing the contract amount from $70,000 to $100,000 for continued maintenance and support of the County’s critical Voice Over Internet Protocol (VoIP) telephone system and network infrastructure. (Fiscal Impact: $30,000 Expense; Information Technology Services; Budgeted; Discretionary)
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BACKGROUND
The County’s Cisco Voice Over Internet Protocol (VoIP) telephone system has over 1,600 devices processing an average of 15,000 calls per business day. It has become a critical communications system and in certain departments operating 24-hours a day, seven days a week. AMS.NET was selected to implement the original VoIP system in 2003, 2017, and again in 2022. They have extensive knowledge of the County’s VoIP system and network infrastructure.
AMS.NET has provided the County with VoIP upgrades, support, network infrastructure assistance, software licensing, and security-camera integration services under several prior agreements. County ITS staff work with the vendor on complex configurations, repairs, reconfigurations, and troubleshooting involving both hardware and software, their support is vital to the County’s telephony system and infrastructure.
On June 21, 2022, the Board of Supervisors approved Agreement No. 230035B with AMS.NET for the term of July 1, 2022 through June 30, 2025, for VoIP telephone systems technical support services. This agreement allowed ITS to continue to utilize AMS.NET on an as-needed basis for maintenance and technical support covering both software and hardware vital to the County’s phone system.
On June 24, 2025, the Board of Supervisors approved Amendment No...
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