TO: Board of Supervisors
FROM: Greg Bown, Interim Chief Technology Officer - Information Technology Services
REPORT BY: Elena Guzmán, Staff Services Analyst II
SUBJECT: Agreement No. 260083B with AMS Cisco FLEX Call Center
RECOMMENDATION
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Approve sole source award, and approve and authorize Agreement No. 260083B with AMS.NET for the purchase of telephone system software for a five-year term and an annual cost of $7,992. (Fiscal Impact: $7,992 Expense; Information Technology Services Fund; Budgeted; Discretionary)
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BACKGROUND
AMS.NET is the vendor the County uses for its telephony software licenses, annual technical support, and Cisco Voice Over Internet Protocol (VoIP) telephone system. The County telephone system has over 1,600 devices and it has become a critical communication system in certain departments operating 24-hours per day, 7 days a week. AMS.NET is a Cisco authorized vendor of the Cisco software licenses.
The Cisco FLEX Call Center subscription is licensing for the Information Technology Services (ITS) and Health and Human Services’ (HHS) call centers. The license allows County employees to manage incoming calls for service, including placing holds, transfers, and the tracking of both call and wait times.
The total cost for the Cisco FLEX Plan Subscription is $39,960; invoiced annually at $7,992, with a five-year term. Due to the length of term and total aggregate cost per fiscal year with the vendor, Board approval is required.
Requested Action:
Approve and authorize Agreement No. 260083B with AMS.NET and waiver of competitive bidding requirement and sole source award for the purchase of Cisco FLEX Plan Subscription in the amount of $39,960, invoiced annually at $7,992 for a five-year term.
FISCAL IMPACT
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Is there a Fiscal Impact? |
Yes |
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Is it currently budgeted? |
Yes |
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Where is it budgeted? |
Information Technology Services (ITS), Fund 4200, Subdivision 42000-12 Telephony |
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Is it Mandatory or Discretionary? |
Discretionary |
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Discretionary Justification: |
The license is integral to ITS and HHS phone infrastructure and daily operations. |
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Is the general fund affected? |
No |
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Future fiscal impact: |
The cost will continue to be budgeted in ITS’ Communications Telephony subdivision and built into the Cost Allocation Plan. |
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Consequences if not approved: |
If not approved, the County’s ITS and HHS call centers will not be supported, severely compromising daily operations. |
ENVIRONMENTAL IMPACT
ENVIRONMENTAL DETERMINATION: The proposed action is not a project as defined by 14 California Code of Regulations 15378 (State of CEQA Guidelines) and therefore CEQA is not applicable.